HOME COVID-19 BOOK APPOINTMENT VIRTUAL APPOINTMENT COLLECTION ABOUT CONTACT VENUE TEAM BLOG FAQ

3/25/20

This past week has been really taxing on all of us. All over the world people are learning how to cope with what we are all currently dealing with physically, financially, and emotionally. It is truly heartbreaking to think about the number of people personally affected by this horrible outbreak, and our hearts go out to all those that have been impacted by COVID-19.
 

Closing our shop has been tough on all of us, but, we know how important it is to keep everyone we possibly can safe and healthy and to do our part in this current situation. We do want to remind our brides and their families and friends that we are here for you, and will continue to do our part to keep up-to-date on dress orders, inquiries, etc. Although we may be physically closed, we are still open to help as much as we can for our brides!
 

Please take care of yourself and those around you! Keep active, keep learning and keep on smiling through all of this as much as you can! We will get through this together. Lambs Hill is sending you positive vibes and virtual hugs! We will see you all soon! 


3/31/20

Our original hope was to reopen on April 1st. However, due to the most current safety information, we will remain closed. We're actively coming up with ways to help brides dress shop virtually so stay tuned!


4/3/20
We've added Virtual Appointments! Click here for more information.

 

FAQ 

Will my dress ETA be delayed? 
As of right now all our vendors’ factories are back to a 98% capacity and production. We do not anticipate any delays and are working closely with our sales representatives from each designer to ensure that we deliver all gowns in time. We are currently prioritizing any May-August brides whose dress has not yet arrived. 


Can I pick up my dress? 
Absolutely! We are offering a quick pick up option for those brides that want to pick up their dresses right away. You will pay your remaining balance, sign your pick up contract, and take the dress with you. 

We are setting appointments with 30 minutes in between so that there is no contact in between appointments. Unfortunately you will not be able to try the dress on until you get home, but you will be given the seamstresses information so you can set up a fitting appointment with them at your convenience. 


What if my dress is ready to ship to the store but you are closed and cannot receive it? 

We are closely monitoring orders that have more urgency than others. If you are a May-August bride you will be contacted by our manager. Depending on which designer, we can ship the dress directly to your home after your balance is paid in full. Otherwise we can have your dress shipped to us and we can contact you to set up a quick pick up. 

If you are a September-December bride and you would rather have your dress ASAP please feel free to contact us and we will make arrangements for you as well. We are happy to accommodate all of our brides. 


Will this affect the cost of my alterations? 

Unless you were already expecting delays with your dress, meaning you already knew your dress was coming with a short time frame for alterations, it should not affect the cost; neither of our seamstresses are currently charging rush fees. However we do suggest you get started on your alterations sooner rather than later. 


Will the storage fee be applied? 

Due to the circumstances, and how this has affected a lot of our clients financially, we are currently waiving all storage fees until we are able to open again. You will not be charged with any storage fees, and your pick up dates will start 30 days from our re- opening date. 


Bridesmaids orders 

Sorella Vita bridesmaids orders will be coming in as planned. You will be contacted and given the option of picking up or having your dresses shipped directly to you.

Hayley Paige Occasions is working differently due to their NYC location which has more restrictions. The only bridesmaids orders that will be shipped to us will be those with absolute urgency, such as May and June bridesmaids groups.

×
×

×